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Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by e-mail on firstname.lastname@example.org.
If the goods purchased turn out differ from their description, please follow the complaint procedure described below:
- Contac us by e-mail on email@example.com and describe in detail why you are not satified with the products and suggest the form of compensation.
- Within 3 working days after receiving the complaint we will notify you by e-mail or telephone of the result of the complaint procedure.
If you have any queries, please contact us by e-mail at firstname.lastname@example.org. We will advise you as to how to resolve customer complaints quickly and without problems.
Return of products
By law, within 14 calendar days of the date of delivery of ordered goods, you have the right to return them without giving reasons, thus renouncing the contract of sale, according to the general principles contained in the law on contracts concluded at a distance. This applies only to consumer sales, and hence only to cases where goods are sold to an individual making the purchase not in relation to professional or business activity.
The returned product must not carry signs of use – every element must be complete and factory packed, with the goods delivered in the original packaging in an unchanged state. If this condition is not fulfilled, the product will not be accepted.
Note that is such a case you are obliged to pay the shipping costs.
If you wish to return a product:
- Send the purchased product in undamaged condition and in the original packaging with its entire contents.
- Attach to the package a written declaration, in which you express your wish to return the product, as well as the account number to which payment is to be refunded.
- Within 3 working days of receiving your package we will check the state of the returned product (that it does not carry signs of use, has not been damaged, and is in the original packaging with the whole of its contents).
- If there are no reasons why we are unable to proceed, we will send notification to your e-mail address that the product has been successfully returned. The money (excluding shipping costs) will be refunded to the indicated account within 7 days.
If your attempt to return a product is rejected (due to damage to the product or signs of use), we will send to your e-mail address a notification that the return of the product has not been accepted and will arrange reshipping.